Organizations of all sizes face many challenges when it comes to content and knowledge management. There are too many barriers when trying to find and reuse the latest information and if the content is trapped within documents or scattered across repositories and local drives, productivity suffers. Portals, intranets, drop boxes and CRM tools are good starting points for basic document storage and searching, but they face a lot of limitations when being accessed by users.
A study by IDC reports that an average knowledge worker spends over 28 hours per month trying to find and repurpose information. Knowledge workers are not always clear on which website to go to, to get the content they are looking for and multiple versions of the same document may be located on different sites.
A keyword search on a portal or intranet most likely would surface a dozen or more documents that need to be waded through one by one to find the right and latest information. And if they are unable to find the right content, workers recreate their own content which can impact brand consistency as well as productivity.