In Customer Support settings where reps are interacting with many customers at once via chat, searching throw a knowledge base on a web browser is cumbersome and significantly increases resolution times. WittyParrot's Desktop Widget has minimal footprint and maximum usability, making it simple to drag and drop solutions into multiple chat sessions.
In a Customer Support setting, the acronym "MTTR" has many meanings, one of which is Mean Time To Respond. There's simply no time to spare by searching through documents and knowledge bases. WittyParrot is purpose-built to deliver the fastest access to the right problem resolutions, with powerful search and drag and drop simplicity.